Free UK delivery on orders over £35

FAQs


Are your products really 100% natural?

Yes absolutely! Our products are made with only the finest natural ingredients including essential oils, butters, clays, cold pressed oils and herbs.

Are your products vegan friendly?

Yes, everything we make is 100% vegan.

Do you test on animals?

Absolutely not, and we do not purchase from suppliers who are unable to prove that they are also cruelty free, as this is something that’s very important to us. We also don't supply to mainland China, where animal testing is required. 

Are your products certified organic?

Currently no, but this is something that we are working towards in the future. However, all of the organic ingredients we use are certified organic.

Why does my product look different to last time?

As the products we make are handmade with natural and organic ingredients, occasionally there can be variations in colour, scent and texture between different batches.

Why is my body butter / hair mask / bath melts liquid?

During shipping in the hotter summer months these products may melt and become liquid. If this happens place them in the fridge for a few hours to re-solidify then store in a cool, dark place between use.

Are your products safe to use during pregnancy?

All of our products have been safety tested by a certified toxicologist and have been deemed safe to use for pregnant women. However, If you are pregnant or breastfeeding and unsure about using products with essential oils, we recommend that you seek medical advice from a doctor or midwife before use.

What is the shelf life of your products?

All of our products typically have a shelf life of 12 or 18 months. We recommend storing products out of direct sunlight and in a cool place when not in use to keep your products as fresh as possible. We only use natural preservatives such as Radish Root Ferment and antioxidant vitamin E to help prolong the life of your product.

How much is shipping?

You can find out if we ship to your country and how much it would be by adding something to your shopping cart and then entering your details to calculate shipping. If your country isn't listed, please contact us and we will quote shipping for you.

Are your products made in the UK?

Yes! Everything is handmade in small batches in our East Sussex workshop.

Is your packaging recyclable?

The majority of our packaging is made from recyclable and reusable glass and cardboard. Some of our closures are made from plastic. Our bath sachets and powders have a foil lining for product freshness, but we are currently looking into biodegradable options for both of these.

Can I collaborate with you on my blog / Instagram?

We work with many bloggers and influencers and would love to hear from you! Please get in touch with more about you and your audience and we will let you know if we think there is a good fit.

Do you sell wholesale?

Yes! Please contact us through our wholesale contact form so we can discuss things further.