The current dispatch time from our workshop is 1-3 working days. As we are a small business and everything is handmade, occasionally there may be small delays if we are handling large orders, but rest assured we will do everything we can to get our products to you on time.
UK orders are sent by courier and tracking details will be sent to you by email after you have placed your order. After leaving our workshop, standard delivery typically takes 3–5 business days and express delivery 1-2. Once the package has left our workshop and is in the hands of the shipping carrier, we are not responsible for delivery delays, or if a package is not able to be delivered due to address errors given by the customer.
International orders are either sent by Royal Mail Air Mail or courier depending on location. Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive much sooner, but all orders pass through customs and the time frame that this takes is out of our control. Please note that if customs charges occur the buyer is responsible for the fees. Corinne Taylor is not responsible for customs charges.
If you have an issue with your order please get in touch within 48 hours of receiving goods, quoting your order number. We will always do our very best to resolve any issues.
Please note that as all of our products are handmade and 100% natural, they can occasionally vary slightly from batch to batch in colour and scent.
If you do change your mind about a product it may be returned unused, in perfect condition and in the original packaging within 14 days. Unfortunately postage is non-refundable. Refunds can take up to 30 days to reach your bank account.
Due to hygiene reasons we cannot offer a refund or exchange on any product which has been used or opened.
In the unfortunate event that your products are damaged in transit, please contact us immediately so that we can we can arrange a replacement or refund.